Terms and conditions of use

MOTOMERU and motomeru.jp website are published by the company Kometo Ltd (Address: 601-8212 Kyoto-shi Minami-ku, Kuze, Kamikuze-cho 663, Japan) The terms set out below are subject to Japanese law. Any order by a customer (i.e. you) entails the explicit acceptance of the terms and conditions described below.


  1. Products
  2. Available upon order products
  3. Order
  4. Preorder
  5. Reservation
  6. Price and payments
  7. Shipping and delivery
  8. Return and cancellation policy
  9. Refund
  10. Applicable duty
  11. Privacy policy
  12. Membership Cancellation



The products presented on the site are available as long as these are in stock. The range of products offered may be modified due to constraints by our suppliers or makers. If, despite our vigilance, the displayed items are unavailable, we will inform the customer by e-mail as soon as possible. In case of unavailability, MOTOMERU cannot provide a product of equivalent quality and price, the purchase will be canceled and we will make an immediate refund. In case of non compliance of the product delivered to its description on the site, thank you to contact us within 48 hours after delivery. Buyers should check the import law of their country before placing order to MOTOMERU. We will not take any responsibility if items get confiscated and seizure by customs. We will not refund the cost of the items that have been purchased to us.



The products said "available upon order" are not in stock in our warehouse. These are available from our distributors or directly from makers. We will get these products once we receive an order from a customer. This can take 2 or 3 days and sometimes a week depending on distributors' availability.

※ If an "available upon order" product reveals to be out of stock we will proceed to the refund of your payment as soon as possible.

※ If your order contains products in stock and products "available upon order", your order will be shipped once all the products gathered.

※ If your order contains products in stock and products "available upon order", and the "available upon order" products reveal to be out of stock, then we will let you know by mail. You will be able to accept the order without those products or to cancel the whole order. We will then proceed to refund. For further information please contact us.



Once you confirm your order, you state to fully accept this order and the following conditions and terms of sales without reserve. The checkout process consists of 4 steps : billing address (and/or shipping address), shipping method, payment with PayPal or other method and confirmation. We will send you a confirmation mail with your order information.



A pre-order is an order placed for an item which has not yet been released, the release date (precise or estimate) and the retail price are known. The pre-ordered items will be shipped once they are released and available at our office. If your order contains available items and pre-order items, then you order will be shipped as soon as all the items are gathered.



All the prices displayed on the product page are tax in prices shown in JPY (Japanese Currency : JPY ). Display in another currencies are for value information, be aware that this will not be the retailing price.
Prices do not include participation in shipping. Shipping charges will be clearly displayed during the buying process before payment.
We accept credit card transactions only through PayPal, PayPal transfers. Other payment methods may be added without notice.
For credit card transactions, all the payment process is securely handled by PayPal. Be aware that it is not necessary to have a PayPal account in order to make a payment. MOTOMERU does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal. If any problems occur during the payment checking procedure, we will contact the customer. The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please read the Shipping page.



1. Shipment

Upon receipt of your payment , the order is processed and shipped within 24 hours minimum to 5 working days maximum (except for products requested through MOTOMERU request system and products not stored on order).

2. Shipping cost

Rates for delivery depend on the country of receipt, package weight and shipping method. The customer chooses the shipping method rate after confirming the shopping cart and giving the shipping address. The shipping rates are valid in the case of a purchase online MOTOMERU, but not for shipment considered as "exceptional" (professional order or return package). MOTOMERU reserves the right to modify the shipping method selected by the customer when the weight and size of the package is too large. The shipment may be divided in several parcels.

3. Parcel receipt

If the customer does not receive their order, they should first go to their local post office to check if the parcel is waiting for delivery. If not please contact us. MOTOMERU is committed to respond at its best to this kind of problem and find a satisfactory solution for the customer. Thank you to contact us if the package is not received after 45 days after shipment.

EMS (Chronopost) :
The customer is responsible for online tracking of the package as MOTOMERU will give the tracking number. Carriers cannot always access the mailboxes to drop transit advice, it may be necessary to contact them by phone to arrange delivery. MOTOMERU cannot be held responsible for the return of a parcel in Japan if the customer has not contacted the carrier in time for delivery. In the case of a returned package, it is necessary to pay once again the shipping fee, which we will be anyway charged by the carrier. The shipping costs that apply will be actual postage fee and not the rates displayed on MOTOMERU's website when purchasing.



In case of dissatisfaction, the customer has 5 days from receipt to make a claim for a refund or an exchange. Any request for a remand order must be made by e-mail. This e-mail must include the reason for the return and the order number. Shipping fees will not be refunded as the return shipping is the customer’s responsibility. The returned product must be in good condition (as new), in its original packaging.
If your package is damaged, thank you to contact the customer service  and send a photograph of the defective products, with the order number.
It is possible to cancel your order and get a full refund if your package has not been dispatched.
Thank you to contact us quickly as the packages are usually sent within 24 hours after purchase. If the package is returned due to non-payment of taxes and customs (refusal), we will not refund the order.



MOTOMERU will refund within a maximum period of 5 days after having received the goods in the case of a return, according to the same payment method used when ordering.



The company Kometo Ltd is subject to Japanese laws but strives to meet the demands of all our customers. In case of problem or complaint, the customer may contact us to find an amicable resolution.



MOTOMERU is committed to respecting the privacy of all users of the website and its customers. We collect and use information on our website under the rules set out below :
MOTOMERU uses Prestashop as a shopping cart platform and PayPal for payment. MOTOMERU may not collect information about your credit card. The information collected is used to prepare and ship your orders and to provide a better experience when you visit our website, such as product recommendations. We do not sell or give any information to third party companies that could personally identify our customers.



You are registered as a member on MOTOMERU but you want to erase your account? Please contact us. Thank you.